FAQ - Frequently Asked Questions
In this section, you will find answers to the most frequently asked questions about orders, shipments, returns, payments, boutiques, and the loyalty program.
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Orders · Shipments · Payments · Returns and refunds · Products · Loyalty program · Boutique and support
Orders
How can I place an order?
Select the products you wish to purchase, add them to your cart, and proceed to checkout by entering your shipping and payment details.
Will I receive an order confirmation?
Yes, once your purchase is complete, you will receive a confirmation email with an order summary.
Can I modify or cancel an order after placing it?
If the order has not yet been processed, please contact our Customer Service as soon as possible. We will do our best to assist you.
Shipments
How long will it take to receive my order?
In Italy, delivery times are generally 2–3 working days. In Europe, estimated times are 3–5 working days.
How much does shipping cost?
Shipping to Italy costs €6.00 and is free for orders over €59.00. For Europe, the cost is €15.00.
How can I track my shipment?
When your order is shipped, you will receive an email with a tracking link to monitor its delivery.
Do you also ship abroad?
Yes, we also ship to several European countries.
Payments
What payment methods do you accept?
We accept credit and debit cards, PayPal, advance bank transfer, Satispay, Klarna, and cash on delivery, where available.
Are payments secure?
Yes, all payments are handled through SSL/TLS security protocols.
Returns and refunds
Can I return a product?
Yes, you have the right to withdraw within 14 days of delivery, only if the products have not been opened or used.
Who pays for return shipping?
Return shipping costs are borne by the customer, except in cases of defective or damaged products.
When will I receive my refund?
The refund will be processed within the timeframes stipulated by law, after receipt of the returned item or proof of shipment.
Can I exchange a product instead of requesting a refund?
Yes, it is possible to exchange the product at a Cavani point of sale, according to the specified procedures.
Products
Are the products original?
Yes, all products sold on Cavani Boutique are original and carefully selected by our team.
Do the product images always exactly match what I will receive?
The images are illustrative. Any variations in packaging or graphic details do not constitute a defect in conformity.
How do I know if a product is available?
Availability is indicated on the website. In case of unavailability after the order, you will be contacted by our team.
Loyalty program
What is Cavani Privé?
Cavani Privé is our loyalty program designed to reward every purchase with exclusive benefits.
How does the loyalty program work?
With Cavani Privé, you earn points with your purchases and can convert them into dedicated benefits. For more details, consult the program page.
How can I sign up for Cavani Privé?
You can log in or register directly on our website and start earning points immediately.
Boutique and support
Do you have a physical store?
Yes, Cavani Boutique is a business with a physical boutique in Maranello.
Can I pick up my order in-store?
If available, in-boutique pickup can be selected during the purchase process.
How can I contact you?
You can email us at info@cavaniboutique.it or call us at 0536 945511 or mobile 3474558417
Do you need further support?
If you haven't found the answer you're looking for, please visit our Contact Us page or email us directly: info@cavaniboutique.it.